Terms of Use

Zoomies Training, Inc., DBA Scout
Last Updated: September 15, 2026

1. Agreement to These Terms

Welcome to Scout. These Terms of Use (“Terms”) govern your access to and use of the website located at trainwithscout.com (the “Site”); our online dog training courses, worksheets, surveys, and community features; onboarding sessions and related follow-up; customer support communications; free resources; email communications; social-media content and direct messages; and any other information, content, materials, products, or services we provide (collectively, the “Services”). The Services are operated by Zoomies Training, Inc. (“Scout,” “we,” “us,” or “our”). We provide the Services to you expressly subject to these Terms of Use, together with our Privacy Policy.

BEFORE YOU COMPLETE A PURCHASE, THE SHOPPING CART DISPLAYS A NOTICE STATING: “BY CLICKING ‘CHECKOUT’ AND FINALIZING PAYMENT, YOU AGREE THAT YOU HAVE REVIEWED AND ACCEPT OUR TERMS OF USE AND PRIVACY POLICY.” BY CLICKING “CHECKOUT” AND FINALIZING PAYMENT, YOU ELECTRONICALLY SIGN AND AFFIRMATIVELY ACCEPT THESE TERMS IN FULL, AND A LEGALLY BINDING AGREEMENT IS FORMED BETWEEN YOU AND SCOUT TO THE SAME EXTENT AS IF YOU HAD SIGNED A PAPER COPY. IF YOU DO NOT AGREE, DO NOT CLICK “CHECKOUT” OR FINALIZE PAYMENT.

WHEN YOU SUBMIT YOUR EMAIL ADDRESS TO RECEIVE A FREE RESOURCE, THE POP-UP OR WEB PAGE DISPLAYS A NOTICE STATING: “BY CLICKING ‘DOWNLOAD NOW’ YOU AGREE TO RECEIVE EMAILS FROM SCOUT, AND AGREE THAT YOU HAVE REVIEWED AND ACCEPT OUR TERMS OF USE AND PRIVACY POLICY” OR : “BY CLICKING ‘GET THE GUIDE’ YOU AGREE TO RECEIVE EMAILS FROM SCOUT, AND AGREE THAT YOU HAVE REVIEWED AND ACCEPT OUR TERMS OF USE AND PRIVACY POLICY”. BY CLICKING “DOWNLOAD NOW” OR “GET THE GUIDE” YOU ELECTRONICALLY SIGN AND AFFIRMATIVELY ACCEPT THESE TERMS IN FULL, AND A LEGALLY BINDING AGREEMENT IS FORMED BETWEEN YOU AND SCOUT TO THE SAME EXTENT AS IF YOU HAD SIGNED A PAPER COPY. IF YOU DO NOT AGREE, DO NOT CLICK “DOWNLOAD NOW” OR “GET THE GUIDE” OR SUBMIT YOUR EMAIL ADDRESS TO RECEIVE A FREE RESOURCE.

WHEN YOU ENTER YOUR EMAIL ADDRESS IN THE EMAIL-SUBSCRIPTION FORM IN THE FOOTER OF OUR SITE AND CLICK THE ARROW TO SUBMIT, THE FORM DISPLAYS A NOTICE STATING: “BY ENTERING YOUR EMAIL AND CLICKING THE ARROW TO SUBMIT YOU AGREE TO RECEIVE EMAILS FROM SCOUT AND AGREE TO THE PRIVACY POLICY AND TERMS OF USE.” BY ENTERING YOUR EMAIL ADDRESS AND CLICKING THE ARROW TO SUBMIT, YOU ELECTRONICALLY SIGN AND AFFIRMATIVELY ACCEPT THESE TERMS IN FULL, AND A LEGALLY BINDING AGREEMENT IS FORMED BETWEEN YOU AND SCOUT TO THE SAME EXTENT AS IF YOU HAD SIGNED A PAPER COPY. IF YOU DO NOT AGREE, DO NOT ENTER YOUR EMAIL ADDRESS OR CLICK THE ARROW TO SUBMIT.

WHEN YOU BOOK OR ATTEND AN ONBOARDING SESSION, THE GOOGLE APPOINTMENT SCHEDULING PAGE DISPLAYS A NOTICE STATING: “BY SELECTING A TIME, CONFIRMING YOUR BOOKING, OR ATTENDING THE ONBOARDING SESSION, YOU AGREE THAT YOU HAVE REVIEWED AND ACCEPT OUR TERMS OF USE AND PRIVACY POLICY.” BY SELECTING A TIME, CONFIRMING A BOOKING, OR ATTENDING AN ONBOARDING SESSION, YOU ELECTRONICALLY SIGN AND AFFIRMATIVELY ACCEPT THESE TERMS IN FULL, AND A LEGALLY BINDING AGREEMENT IS FORMED BETWEEN YOU AND SCOUT TO THE SAME EXTENT AS IF YOU HAD SIGNED A PAPER COPY. IF YOU DO NOT AGREE, DO NOT SELECT A TIME, CONFIRM A BOOKING, OR ATTEND THE ONBOARDING SESSION.

IF YOU ACCESS OR USE THE SITE WITHOUT CREATING AN ACCOUNT OR COMPLETING A PURCHASE, A LINK TO THESE TERMS IS AVAILABLE IN THE FOOTER OF EVERY PAGE. BY CONTINUING TO ACCESS OR USE THE SITE ON THAT BASIS, YOU AGREE TO THESE TERMS, EXCEPT THAT ANY PROVISION THAT BY ITS TERMS APPLIES ONLY TO INDIVIDUALS WHO CREATE AN ACCOUNT OR COMPLETE A PURCHASE — INCLUDING, WITHOUT LIMITATION, PROVISIONS GOVERNING ACCOUNTS, PURCHASES, THE RIGHT OF WITHDRAWAL, REFUNDS, THE LICENSE TO COURSE CONTENT, USER CONTENT, AND THE COMMUNITY — DOES NOT APPLY TO YOU UNLESS AND UNTIL YOU CREATE AN ACCOUNT OR COMPLETE A PURCHASE IN ACCORDANCE WITH THE PRECEDING PARAGRAPH.

Our collection and use of personal information in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms by reference.

2. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last Updated” date above and, where required by law, provide additional notice. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

3. Eligibility

The Services are intended for adults. By using the Services, you represent and warrant that you are at least 18 years old, or the age of majority in your country or state of residence if greater. If you are under 18, you may only use the Services with the involvement, supervision, and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

4. Accounts

Course access is provided through a Thinkific account, created automatically using the name and email you provide at checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Course access is licensed to you personally and may not be shared, transferred, or used by anyone other than you (see Section 8 of these Terms). Notify us promptly at hello@trainwithscout.com if you suspect unauthorized use of your account.

5. Purchases and Payment

Payments are processed through Shopify and Shopify Payments (including supported digital wallets and EU local payment methods). We do not store your payment card details. Prices are as stated on the Site at the time of purchase and may change for future purchases without notice. You are responsible for any applicable sales, use, or value-added taxes, which will be calculated and collected at checkout where required.
Upon completing a purchase, you will receive access to the applicable course through Thinkific.

6. Right of Withdrawal for EU, UK, and Swiss Consumers

If you are a consumer located in the European Union, the United Kingdom, or Switzerland, you may ordinarily have a statutory right to withdraw from an online purchase within 14 days without giving a reason. However, because our courses are digital content delivered essentially immediately upon purchase, this right does not apply once we have begun providing you with the course, provided that you have given your prior express consent to immediate delivery and acknowledged that you thereby lose your right of withdrawal.

By completing your purchase, you expressly request that we begin providing the course to you immediately, and you acknowledge that you will lose your right of withdrawal once the course has been made available to you.

7. Refunds and Cancellations

You may request a refund within 14 days of your purchase date by emailing hello@trainwithscout.com. Refunds are not available once you have completed the course. For the purposes of this Section you will deemed to have “completed the course” if our records show that you have viewed or engaged with substantially all of the course’s video content (as measured by our platforms playback and engagement data), regardless of whether individual lessons have been manually marked as “complete” within your account.

Approved refunds will be processed within 30 days of your request; depending on your payment method and financial institution, it may take additional time for the refunded amount to appear in your account.

Nothing in this Section limits any non-waivable statutory right you may have under Section 6 or other applicable consumer protection law.

8. License to Use the Services; Restrictions

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Site and, as applicable the Services, and, if you purchase a course, to access and use that course and any accompanying worksheets and materials for your own personal, non-commercial use.

You agree not to:

Reproduce, distribute, publicly perform or display, sell, rent, lease, sublicense, or otherwise make available any course content to any third party;
Share your account credentials or course access with anyone else;
Use any course content to create a competing product or service, or to train, fine-tune, or evaluate any artificial intelligence or machine learning model;
Copy, scrape, or use automated means to access or extract content from the Site;
Reverse engineer, decompile, or attempt to derive the source code of any part of the Services;
Remove or obscure any copyright, trademark, or other proprietary notice.

9. User Content

The Services allow you to submit worksheets, survey responses, product reviews, support messages, and, if applicable, community posts and comments. The Services may also include onboarding sessions, during which you may provide information about yourself, your dog, and your training circumstances. Any such materials and information, including session transcripts created using Google’s transcription services, are collectively referred to as “User Content.”

You retain ownership of your User Content. By submitting it, you grant us a non-exclusive, royalty-free, worldwide, sublicensable license to host, store, reproduce, and use your User Content to operate, provide, and improve the Services, including sharing it with the service providers described in our Privacy Policy who help us deliver those features.

You represent that you own or have the necessary rights to submit your User Content, and that it does not violate any law or infringe any third party's rights. As described in our Privacy Policy, please do not include sensitive information about yourself, such as health, financial, or other sensitive details, in worksheets, reviews or testimonials, surveys, community posts, support messages, or onboarding sessions.

We may, but are not obligated to, monitor User Content and may remove any User Content, or suspend or terminate the account of any user, that we determine in our discretion violates these Terms.

10. Community Guidelines (Founders Version)

If you join the Founders version of a course, you will have access to a private, members-only community hosted on Thinkific. Your posts appear under your Thinkific account name; profile photos are not used. Content in the Introductions area is not pre-moderated; content in the Questions area is moderated before or after posting. All content in the community is visible only to other members and is not published publicly.

When participating in the community, you agree not to:

Harass, threaten, or abuse other members;
Post spam, solicitations, or promotions for other businesses or services;
Impersonate another person or misrepresent your affiliation with any person or entity;
Share another person's personal or sensitive information without their consent;
Present yourself as a licensed veterinarian, behaviorist, or other professional unless you are one, or provide content that could be mistaken for individualized professional advice.

We may remove community content or suspend community access, in our discretion, for violations of these guidelines.

Community content, including posts, comments, and responses from other members, reflects the opinions and experiences of individual members and does not represent the views, advice, or endorsement of Scout. If your pet is experiencing a medical emergency, contact a licensed veterinarian or emergency animal hospital immediately. Do not rely on the community for urgent or emergency guidance. Except as expressly set out in our moderation practices above, we do not review, verify, or endorse the accuracy of member posts, and we are not responsible or liable for any advice, information, or content shared by members, including any reliance you place on it, as further described in the Limitation of Liability in Section 17 below. Nothing in the community is a substitute for individualized professional advice from a licensed veterinarian, behaviorist, or other qualified professional.

11. Educational Purpose Only; No Professional or Veterinary Advice; Assumption of Risk

Our Site, courses, worksheets, surveys, onboarding sessions, customer support communications, free resources, email communications, social-media content, community content, and any other information or materials we provide through the Services are provided for general educational and informational purposes about dog training and behavior. They are not veterinary, medical, behavioral, legal, or other professional advice; are not a substitute for personalized advice from a licensed veterinarian, certified professional dog trainer, veterinary behaviorist, or other qualified professional; and are not intended to diagnose, treat, cure, prevent, or guarantee improvement of any medical or behavioral condition in you or your dog.

Onboarding sessions and any related follow-up are educational and informational only. They are not individualized veterinary, medical, behavioral, or other professional advice, and participation in an onboarding session does not create a veterinarian-client-patient relationship, behaviorist-client relationship, trainer-client relationship, or any other professional-client relationship between you and Scout or any Scout representative.

Every dog, person, household, environment, and training situation is different. We do not guarantee any particular training outcome, including that a dog’s behavior will change, improve, resolve, or be cured. If your dog shows signs of aggression, illness, injury, pain, distress, or other concerning behavior, consult a qualified veterinarian or certified professional promptly, and do not delay seeking that care based on anything in the Services. If your dog is experiencing a medical emergency, contact a licensed veterinarian or emergency animal hospital immediately. Do not rely on the Services for urgent or emergency guidance.

Training activities you undertake based on the Services are at your own risk, including the risk of injury, illness, death, or other harm to you, other people, your dog, other animals, or property. You are solely responsible for supervising all interactions and for exercising appropriate judgment and safety precautions, particularly around children, other animals, unfamiliar people, or situations involving reactive, fearful, or aggressive behavior.

12. Intellectual Property

The Site, and all course content, worksheets, videos, text, graphics, and the “Scout” name and logo, are owned by Scout or its licensors and are protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted in Section 8, no rights are granted to you in any of the foregoing.

13. Copyright Complaints

If you believe content on the Site infringes your copyright, please send a notice that includes: (a) a description of the copyrighted work you claim has been infringed; (b) the location of the allegedly infringing material on the Site; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature.

Notices should be sent to our designated agent: Copyright Agent, Zoomies Training, Inc., 8 The Green, #10462, Dover, DE 19901, hello@trainwithscout.com

14. Third-Party Services and Links

The Services rely on, integrate with, or link to third-party services, including Thinkific, Wobo, Klaviyo, Google, Meta, judge.me, and others described in our Privacy Policy. We do not control, and are not responsible for, the content, availability, or practices of these third parties. Your use of any third-party service is governed by that service provider's own terms.

15. Prohibited Uses

In addition to the restrictions in Section 8, you agree not to:

Use the Services for any unlawful purpose or in violation of any applicable law;
Transmit any virus, malware, or other harmful code;
Interfere with or disrupt the operation of the Site or its servers;
Attempt to circumvent any security or access-control measure;
Use any automated system to access the Services without our prior written consent;
Resell or commercially exploit access to the Services without our prior written consent.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT, INCLUDING OUR SITE, COURSES, WORKSHEETS, SURVEYS, ONBOARDING SESSIONS, CUSTOMER SUPPORT COMMUNICATIONS, FREE RESOURCES, EMAIL COMMUNICATIONS, SOCIAL-MEDIA CONTENT, COMMUNITY CONTENT, AND ANY OTHER INFORMATION OR MATERIALS WE PROVIDE, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THIS INCLUDES WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

The Site and, as applicable, the Services may include content provided by third parties, including reviews, community posts, and content displayed through third-party integrations such as our Instagram feed. Content in the community’s Introductions area is not reviewed before posting. We do not guarantee, and are not responsible for, the accuracy, completeness, reliability, or timeliness of third-party content on the Site or through the Services, and your use of or reliance on that content is at your own risk.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOUT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO, USE OF, OR RELIANCE ON THE SERVICES OR ANY CONTENT PROVIDED THROUGH THE SERVICES, INCLUDING OUR COURSES, WORKSHEETS, SURVEYS, ONBOARDING SESSIONS, CUSTOMER SUPPORT COMMUNICATIONS, FREE RESOURCES, EMAIL COMMUNICATIONS, SOCIAL-MEDIA CONTENT, OR COMMUNITY CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOUT’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR ANY CONTENT PROVIDED THROUGH THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SCOUT FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

If you are a resident of the European Union, the United Kingdom, Switzerland, or another jurisdiction whose law does not permit the exclusion or limitation of certain liability, nothing in this Section excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law applicable to you.

18. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold Scout and its owners, employees, representatives, and agents harmless from any claims, damages, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your User Content, or your violation of these Terms or applicable law.

19. Term and Termination

These Terms apply for as long as you use the Services. We may suspend or terminate your access to the Services, in our discretion, for violation of these Terms or for any other reason, with or without notice. You may stop using the Services at any time. Sections 8 through 13 and 16 through 24 survive termination.

20. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms, the Services, or any content provided through the Services will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except to the extent that applicable law requires otherwise.

Before either you or Scout initiates arbitration, the party seeking to raise a dispute must send the other party a written notice describing the nature and basis of the dispute and the relief sought. Notices to Scout must be sent to hello@trainwithscout.com. The parties will attempt in good faith to resolve the dispute informally for 30 days after the notice is received. If the dispute is not resolved within that period, either party may initiate arbitration as described below.

Except as otherwise provided in this Section, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any content provided through the Services, including claims based on contract, tort, statute, fraud, misrepresentation, or negligence, will be resolved by binding individual arbitration rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The AAA’s rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration, the parties will select another mutually agreed, nationally recognized arbitration provider that applies consumer arbitration rules.

The arbitration will be conducted remotely by telephone, videoconference, written submissions, or another mutually agreed method, unless applicable law or the AAA’s rules require otherwise. The arbitrator may award the same individual remedies that a court could award under applicable law. The arbitrator’s award will be final and binding, subject to the limited review permitted by applicable law, and judgment on the award may be entered in any court of competent jurisdiction.

To the extent permitted by applicable law, you and Scout agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, representative, or private-attorney-general action. Unless both you and Scout agree otherwise, the arbitrator may not consolidate more than one person’s claims or preside over any class, collective, consolidated, representative, or private-attorney-general proceeding.

Nothing in this Section prevents either party from bringing an individual action in a court of competent jurisdiction that qualifies for small claims court. Nothing in this Section prevents Scout from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights, including to prevent actual or threatened infringement, misappropriation, scraping, or unauthorized use of the Services.

If any portion of this arbitration agreement, other than the class-action waiver, is found unenforceable, that portion will be severed and the remaining provisions will remain in effect. If the class-action waiver is found unenforceable, the entire arbitration agreement will be unenforceable, and the dispute will be resolved in a court of competent jurisdiction. This Section survives termination of these Terms and your relationship with Scout.

Notwithstanding the foregoing, if you are a consumer resident in the European Union, the United Kingdom, Switzerland, or another jurisdiction whose law does not permit the application of Delaware law, mandatory arbitration, the class-action waiver, or the exclusion or limitation of certain consumer rights, nothing in this Section deprives you of the protection of any mandatory consumer-protection law of your country of habitual residence or prevents you from bringing a claim in a court or other forum where applicable law gives you that right.

Notwithstanding the foregoing, if you are a consumer resident in the European Union, the United Kingdom, or Switzerland, nothing in this Section deprives you of the protection of any mandatory consumer-protection law of your country of habitual residence that cannot be displaced by agreement.

21. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, or failures of third-party service providers.

22. Miscellaneous

These Terms, together with our Privacy Policy and any published refund policy, constitute the entire agreement between you and Scout regarding the Services. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Scout.

23. Notice to California Users

Under California Civil Code Section 1789.3, California residents are entitled to this consumer rights notice: you may direct questions or complaints to hello@trainwithscout.com or Zoomies Training, Inc., 8 The Green #10462 Dover, Delaware 19901. There is no charge for using the Site itself, separate from the price of any course you purchase. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Contact Us

Questions about these Terms can be directed to hello@trainwithscout.com or Zoomies Training, Inc., 8 The Green #10462 Dover, Delaware 19901.